Privacy Policy
How we protect and handle your personal information at Neuronfocusmind
Last Updated: March 15, 20251 Introduction and Scope
At Neuronfocusmind, we believe privacy should be straightforward, not buried in legal jargon. This policy explains how we collect, use, and protect your personal information when you work with our order management and logistics services.
This policy applies to all interactions with our website, consultation services, and business communications. We operate under Taiwan's Personal Data Protection Act and maintain the same privacy standards whether you're browsing our site or working directly with our team.
2 Information We Collect
We collect information that helps us provide better logistics and order management services. Here's exactly what we gather and why:
- Contact Information: Name, email, phone number, and business address when you reach out for consultations or services
- Business Details: Company information, industry type, and operational challenges you share during our discussions
- Website Activity: Pages visited, time spent on site, and general browsing patterns to improve our online experience
- Communication Records: Email conversations, meeting notes, and project documentation from our work together
- Technical Data: IP address, browser type, and device information for security and website functionality
We don't collect sensitive personal data like financial information, health records, or detailed personal identifiers beyond what's necessary for professional service delivery.
3 How We Use Your Information
Your information serves specific, practical purposes in our business relationship. We use it to:
Service Delivery
Providing order management consultation, logistics optimization, and ongoing project support based on your specific business needs.
Communication
Responding to inquiries, scheduling consultations, sending project updates, and maintaining professional correspondence.
Improvement
Analyzing website usage and client feedback to enhance our services and develop better solutions for future clients.
Legal Compliance
Meeting record-keeping requirements, tax obligations, and other regulatory compliance necessary for business operations in Taiwan.
We never sell your information to third parties or use it for purposes unrelated to our professional services. Marketing communications are limited to relevant business updates and require your explicit consent.
4 Data Sharing and Third Parties
We share your information only when necessary for service delivery or legal compliance. Here are the specific situations:
- Service Partners: Trusted technology providers who help with email delivery, website hosting, and data backup services
- Professional Advisors: Accountants, lawyers, or other consultants when required for client projects or business operations
- Legal Requirements: Government authorities when required by Taiwan law or legitimate legal process
- Business Transfer: In the unlikely event of business sale or merger, with the same privacy protections maintained
Our Commitment
All third parties who access your information are bound by confidentiality agreements and must maintain the same privacy standards we do. We never share information for marketing purposes or with companies that don't directly support our service delivery.
5 Your Privacy Rights
You have comprehensive control over your personal information. Under Taiwan's Personal Data Protection Act, you can:
Access Your Data
Request a complete copy of all personal information we hold about you and how it's being used.
Correct Information
Update or correct any inaccurate personal details in our records at any time.
Delete Data
Request deletion of your personal information when it's no longer needed for legitimate business purposes.
Restrict Processing
Limit how we use your information while maintaining our ability to provide contracted services.
To exercise these rights, contact us at [email protected] with your specific request. We'll respond within 15 business days and guide you through the process. Some information may need to be retained for legal compliance or ongoing service delivery.
6 Data Security and Protection
We protect your information using multiple layers of security appropriate for a professional services firm:
- Encryption: All data transmission uses SSL/TLS encryption, and sensitive files are encrypted at rest
- Access Controls: Only authorized team members can access client information, with activity logging and regular reviews
- Regular Backups: Secure, encrypted backups stored in multiple locations to prevent data loss
- Software Updates: All systems are regularly updated with the latest security patches and monitoring
- Physical Security: Office and server locations have appropriate physical access controls and security measures
While we implement strong security measures, no system is completely immune to risks. We continuously monitor for threats and update our security practices based on current best standards for professional service firms.
7 Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes:
- Active Projects: Information is retained throughout our working relationship and for project completion
- Completed Work: Project files and communication records kept for 7 years to meet Taiwan business record requirements
- Website Data: Analytics and browsing information typically deleted after 26 months unless needed for security purposes
- Marketing Communications: Contact preferences and communication history maintained until you unsubscribe or request deletion
When information reaches its retention limit or you request deletion, we securely remove it from all systems. Some information may need to be retained longer for legal compliance, tax requirements, or ongoing service obligations.
8 International Data Transfers
Some of our technology providers and backup systems are located outside Taiwan. When we transfer your information internationally, we ensure:
We primarily use providers in regions with strong privacy laws and only work with companies that demonstrate adequate data protection standards. You can request specific details about international transfers by contacting our privacy team.
9 Cookies and Website Technology
Our website uses standard technologies to improve your browsing experience and help us understand how people use our services:
- Essential Cookies: Required for basic website functionality, security, and remembering your preferences
- Analytics: Help us understand which pages are useful and how people navigate our site
- Performance: Monitor website speed and functionality to ensure a good user experience
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but won't prevent you from contacting us or learning about our services.
10 Changes to This Policy
We update this privacy policy when our practices change or legal requirements evolve. When we make significant changes, we'll notify you by email if you're an active client, or post a notice on our website for at least 30 days.
Minor updates for clarity or legal compliance may be made without notification. We encourage you to review this policy periodically, especially before sharing new information with us.
Version History
This policy was last substantially updated in March 2025. Previous versions are available upon request for reference and transparency purposes.
Privacy Questions and Contact
If you have questions about this privacy policy, want to exercise your privacy rights, or need to discuss how we handle your information, we're here to help.
Email: [email protected] Phone: +886229332728 Address: No. 578號, Qingfeng Rd, Nanzih District, Kaohsiung City, Taiwan 811We typically respond to privacy inquiries within 2-3 business days and will work with you to address any concerns about how your personal information is handled.