Refund Policy
Clear guidelines and fair procedures for service refunds at Neuronfocusmind
Fair Assessment
We evaluate each refund request individually based on service delivery, timeline, and specific circumstances of your engagement with our professional services.
Clear Process
Our refund procedure follows straightforward steps with realistic timelines, keeping you informed throughout the entire evaluation and processing period.
Professional Support
Our team provides dedicated assistance during the refund process, answering questions and addressing concerns with transparency and professionalism.
Detailed Refund Guidelines
Eligibility Requirements
Refund requests are considered when specific conditions are met regarding service delivery, timing, and documentation. We maintain reasonable standards while ensuring fair treatment for all clients.
- Service must not have been completed or substantially delivered
- Request submitted within 14 days of initial service commencement
- Written documentation of specific issues or concerns provided
- Good faith attempt made to resolve concerns through our support team
- No violation of terms of service or inappropriate conduct during engagement
Service Categories and Refund Scope
Different service types have specific refund considerations based on the nature of deliverables and professional time invested in your project.
- Consultation services: Partial refunds available for unused session time
- Order management setup: Refunds considered before system implementation begins
- Logistics optimization: Evaluated based on analysis completion stage
- Training and workshops: Refunds available up to 48 hours before scheduled start
- Custom software solutions: Refunds processed according to development milestones
Non-Refundable Items
Certain services and costs cannot be refunded due to their nature or because resources have already been committed to your specific requirements.
- Completed analysis reports and delivered documentation
- Software licenses purchased specifically for your implementation
- Third-party integration costs already incurred
- Services completed more than 30 days prior to refund request
- Rush delivery fees for expedited service completion
Payment Method Considerations
Refunds are processed through the original payment method when possible. Processing times vary depending on your financial institution and payment type used.
- Credit card refunds: 5-10 business days after processing
- Bank transfers: 7-14 business days depending on institutions
- Digital payment platforms: 3-7 business days typically
- International payments: Additional 5-10 days for currency conversion
- Processing fees may be deducted from refund amount where applicable
Refund Process Timeline
Submit Request
Contact our support team with your refund request, including order details and specific reasons. We respond within 24 hours during business days.
Initial Review (2-3 Days)
Our team reviews your request against policy guidelines and service delivery records. We may request additional information during this stage.
Decision Communication (Day 4-5)
You receive our decision with detailed explanation. If approved, we initiate processing immediately and provide expected completion timeframes.
Processing & Completion (5-14 Days)
Refund processes through original payment method. Timeline depends on your bank or payment provider's processing schedule.
Important Policy Notes
Partial refunds may apply when services have been partially delivered or resources have been allocated to your project. We calculate partial refunds based on actual work completed and time invested by our professional team. All refund decisions consider the specific circumstances of each case, and we maintain detailed records of service delivery to ensure fair and accurate assessments. This policy is effective as of January 2025 and may be updated to reflect changes in our service offerings or business practices.
Need Assistance with a Refund?
Our support team is ready to help you with refund requests and answer any questions about our policy. We're committed to handling each case fairly and professionally.